OUR TOP PRIORITY
OUR CUSTOMERS & COMMUNITY
At Oasis, we care greatly about the health of both our clients and our staff. As such, we adhere to the official protocol of hygiene and sanitation as established by our authorities, specifically for tourist establishments such as surf schools, language schools, and hotel operations.
aT THE SCHOOL
At the entrance of the establishment, you will find a handwashing station with soap and water, which we request all customers to you prior to coming inside. At the school reception, our staff will wear a mask while attending to you, and antibacterial gel will be readily available on the counter for regular use by staff and customers.
At the time of check-in, we will request that you answer a few questions for us including: country or place of origin prior to arriving in Puerto Escondido, the date of your arrival to Puerto Escondido, if you have any pre-existing health conditions or illness, and if you have experienced any flu-like symptoms within the last 5 days. If the answer is yes, we CANNOT provide the service requested.
You may reschedule for a later date if symptoms subside, or we can refund your deposit. We will implement flexible cancellation policies for our students, as we understand that we are facing a global health crisis and the well-being of you and of our community are our first priorities.
DURING SURF LESSONS
The appropriate social distance will be maintained at all times (approximately 6ft between instructor and student) including during the welcome and introduction theory session, practical classes at the beach and during coaching/analysis sessions.
Transportation between the school and beach is in a vehicle that is thoroughly sanitized before and after each use, and with sufficient space for passengers to spread out and maintain the safe distance from each other.
The seats of the vehicles are equipped with chlorine atomizer and there is also anti bacterial gel inside of all school vehicles. The driver will wear a mask during transportation as well as the passengers upon request.
DURING SPANISH LESSONS
The All classes offered by Oasis are fully private and held in spacious, well-ventilated classrooms, making the safe distance easily maintained at all times. During the first week, it is also advised for both the student and the teacher to wear a mask during Spanish lessons.
IN OUR ACCOMMODATIONS
In all of our Houses (La Barca, El Nopal and Casa San Diego) : We offer only private apartments or suites, enabling all guests to maintain the necessary social distance and individual hygiene protocols.
Housekeeping staff wear masks at all times and cleaning is provided on a frequent basis, including the changing of all bedding and linens.
The common areas are constantly sanitized and there is anti-bacterial gel, soap, and water available to all guests and staff at all times.
YOUR HEALTH AND THE HEALTH OF OUR COMMUNITY IS VERY IMPORTANT TO US.
If you have any special requirements, please notify us ahead of time and we will do everything possible to meet your needs.